TicketsWeb | Support Ticket System
At TicketsWeb, we are committed to protecting the privacy of our users. This Privacy Policy explains how your personal data is collected, used, and safeguarded when you use our services.
1. Information We Collect
To provide and improve our services, we may collect the following information:
Personal Information: Information you provide directly, such as your name, email address, and phone number.
Usage Data: Information on how you use our services, including your IP address, browser type, access times, and pages viewed.
Cookies and Tracking Technologies: We may use cookies and similar technologies to enhance the functionality of our website and personalize your experience.
2. Use of Information
We may use the collected information for the following purposes:
To provide and maintain our services.
To improve and customize our services.
To provide user support.
To inform you about changes to our services.
For security and fraud prevention purposes.
3. Sharing of Information
We do not share your personal data with third parties, except in the following situations:
When required to comply with legal obligations.
When our service providers need it to assist us in delivering our services.
When necessary to protect the security and integrity of our services.
4. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We may also retain your data to comply with legal obligations, resolve disputes, and enforce our policies.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data. However, please note that no method of transmission over the internet or electronic storage is completely secure.
6. Your Rights
You have the right to access, correct, delete, or restrict the processing of your personal data. In certain circumstances, you also have the rights to data portability and to object to processing. To exercise these rights, please contact us.
7. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child has provided us with personal information, we will promptly delete such data.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the new Privacy Policy on our website and update the effective date. For significant changes, we will notify you through our services.
TicketsWeb has transformed our customer support operations. The intuitive interface and prompt response times have made our processes much more efficient. Highly recommended!